Find missing family

Get help finding missing relatives abroad through our international family tracing service if you have been separated by war, natural disaster or migration.

How we can help

We may be able to help you:

  • find your missing family
  • send a message to your family (but not money or packages)
  • get a certificate of detention (for people who have been visited by the International Committee of the Red Cross [ICRC] and registered as detained).

This is a free and confidential humanitarian service to help families reconnect. We won’t pass on your information to anyone else without your permission.

How we can help

You can use our family tracing service if you haven’t been able to contact your family yourself and both of the following apply:

  • you are in the UK
  • you have been separated by war, natural disaster or migration

We may be able to help in other circumstances where there is a humanitarian need, for example if you have suddenly lost contact with an elderly relative abroad.

How to get help

You can contact your nearest family tracing service to make an appointment.

In the appointment we’ll ask questions about your relative and where you think they might be. We’ll also help you to fill out a form. We can provide an interpreter for your appointment if you can’t speak English.

We can’t promise to find your relative but we’ll contact our colleagues in that country and let you know as soon as we get any news.

You can also check if your family are looking for you and add your photo to our Trace the Face website.

Looking for relatives in Guatemala?

If you are worried about friends or family after Guatemala’s volcanic eruption on Sunday 3 June, we might be able to help.

If you know someone in the affected areas, please try to contact first as you normally do, such as by telephone, email or mobile.

If you are concerned about British nationals, contact the Foreign & Commonwealth Office on 0207 008 1500.

If you are not a British national , you can contact your nearest Red Cross office using the search tool below. Our team will give you advice and support you through the process.

If you don’t live in the UK

If you can’t use our service because you don’t live in the UK you can contact the Red Cross or Red Crescent in your country.

If you were not separated by war, disaster or migration

If we can’t help you there are other organisations who may be able to.

Have you used this service before?

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