Find missing family
Get help finding missing relatives abroad through our international family tracing service if you have been separated by war, natural disaster or migration.
Earthquake and tsunami in Indonesia
The earthquake and tsunami that struck Palu and Donggala districts on 18 September 2018 has caused many people to be separated from family members.
If you know someone in the affected areas and are not able to get in touch, you can use the Family Links website.
This website lets people in Indonesia and abroad:
- inform their family and friends that they are safe and provide their current contact details
- register the names of family members and friends, encouraging them to get in touch
- register names of people who they wish to inform others are alive.
If you are concerned about British nationals, you should contact the Foreign & Commonwealth Office on 0207 008 1500.
For people from other countries, please contact your local international family tracing office.
What we can do
We may be able to help you:
- find your missing family
- send a message to your family (but not money or packages)
- get a certificate of detention for people who have been imprisoned
This is a free and confidential service to help families reconnect. We won’t pass on your information to anyone else without your permission.
Who we can help
You can use our family tracing service if you haven’t been able to contact your family yourself and both of the following apply:
- you are in the UK
- you have been separated by war, natural disaster or migration
We may be able to help in other circumstances where there is a humanitarian need. For example, if you have suddenly lost contact with an elderly relative abroad.
How to get help
You can search for your nearest family tracing service and contact it to make an appointment.
In the appointment we’ll ask questions about your relative and where you think they might be. We’ll also help you to fill out a form. We can provide an interpreter for your appointment if you can’t speak English.
We can’t promise to find your relative but we’ll contact our colleagues in that country and let you know as soon as we get any news.
You can also check if your family are looking for you and add your photo to our Trace the Face website.
Find your local missing family service
If you don’t live in the UK
If you can’t use our service because you don’t live in the UK you can contact the Red Cross or Red Crescent in your country.
If you were not separated by war, disaster or migration
If we can’t help you there are other organisations who may be able to.