Find missing family

Get help finding missing relatives abroad through our international family tracing service if you have been separated by war, natural disaster or migration.

What we can do

We may be able to help you:

  • find your missing family
  • send a message to your family (but not money or packages)
  • get a certificate of detention for people who have been imprisoned

This is a free and confidential service to help families reconnect. We won’t pass on your information to anyone else without your permission.

If you are a refugee, we may also be able to help you reunite with your family in the UK.

Who we can help

You can use our family tracing service if you haven’t been able to contact your family yourself and both of the following apply:

  • you are in the UK
  • you have been separated by war, natural disaster or migration

We may be able to help in other circumstances where there is a humanitarian need. For example, if you have suddenly lost contact with an elderly relative abroad.

How to get help

You can search for your nearest family tracing service and contact it to make an appointment.

In the appointment we’ll ask questions about your relative and where you think they might be. We’ll also help you to fill out a form. We can provide an interpreter for your appointment if you can’t speak English.

We can’t promise to find your relative but we’ll contact our colleagues in that country and let you know as soon as we get any news.

You can also check if your family are looking for you and add your photo to our Trace the Face website.

Albania Earthquake

26 November 2019

Two earthquakes struck Albania on 26 November 2019, with the epicentre around Durres. Emergency and Civil Service teams are responding to assist affected people with search and rescue from collapsed buildings. A tent camp has been set up in the football stadium of Durres where affected people are being evacuated and accommodated. The Albanian Red Cross are also in the field, closely monitoring the situation to assess damage and provide support to the affected population.

If you are concerned about loved ones potentially affected by these recent earthquakes in Albania who are British nationals, please contact the Foreign and Commonwealth Office for assistance.

For any other nationals unable to contact their embassies, please contact your local British Red Cross International Family Tracing Service office for support.

If you don’t live in the UK

If you can’t use our service because you don’t live in the UK you can contact the Red Cross or Red Crescent in your country.

Looking for family in Afghanistan?

September 2019 update: the International Committee of the Red Cross, together with the Afghan Red Crescent Society, have now resumed their restoring family links operations throughout the whole of Afghanistan, including the provinces in the Eastern Region - Nangarhar, Laghman, Nuristan and Kunar.

If you were not separated by war, disaster or migration

If we can’t help you there are other organisations who may be able to.

Have you used this service before?

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