Our gift cards

A gift with a positive impact

People in a shop trying on hats and smiling

A gift card for discovering hidden gems, sustainable fashion, and preloved goodies, that helps people in crisis too

Frequently asked questions

Where can I spend my gift card?

You can redeem your gift card in any of our UK shops.

Can I spend my gift card online?

No, the card is only redeemable in our physical shops. We plan to make the cards redeemable on our online shop in the future.

What can I buy with my gift card?

You can use your card to pay for any item sold in our shops, just like you would if you were paying by card.

Can I use my card balance to make a donation to the British Red Cross?

Absolutely. Just take your card to the till and let a member of staff know that you would like to make a donation.

How can I check my card balance?

You can check the balance of your gift card in any of our UK shops. Just go to the till and ask a member of staff to check your balance. You don’t need to make a purchase to do this.

The card balance will also be printed on your receipt if you used the gift card as a form of payment.

Can I use my gift card and another form of payment at the same time?

You can use your card for the part payment of goods, and use another payment method used to pay the remaining amount, i.e. cash or card.

Can I return items I paid for with my gift card?

Our standard refund policy of 28 days with receipt applies to all purchases made in our shops, including items paid for by gift card. The refund amount will be loaded onto your gift card.

How long do I have to use my gift card?

Your gift card will be valid for 24 months from the date it was issued, after that time, any unused balance on the card will be forfeited as a donation to the British Red Cross.

What happens if I lose my card?

Unfortunately, we’re not able to replace lost or stolen card, or offer cash or credit for any balance that was on the card.

What is the maximum and minimum amount I can load onto a card?

The maximum is £100 and minimum is £5. If you wish to load more than £100 onto a card, we recommend purchasing multiple cards.

Can I top-up my card after I’ve used my balance?

No, the cards can’t be re-loaded. If you wish to do this, we recommend buying a new card.

What happens if I don’t use my balance all in one go?

You don’t need to use all your balance in one transaction, the balance will stay on your card until you use it again or the card expires.

I have a question about my gift card, how can I contact the British Red Cross?

The best way to contact us about your gift card is by sending an email to our ourgiftcards@redcross.org.uk where we’ll be able to answer your question.

Can I share my feedback on the gift cards?

Yes, we would love your feedback to help us to improve our gift cards! Please email ourgiftcards@redcross.org.uk to share your thoughts.

Why are the gift cards made from plastic?

The cards were printed on eco-friendly, degradable plastic, rather than recyclable paperboard due to a supplier error. As we are testing the cards for a limited time at a small scale and reproducing the cards would not be in line with our commitment to being environmentally friendly, we will not reprint the cards. Future versions of the card will be printed on recyclable paperboard.

The eco-friendly plastic is fully degradable and made of 57% sea salt, making it less dependent on oil than other plastics.

Where can I buy a gift card?

You can buy a gift card from any of the below shops:

Auchterarder

Barton Clothing

Belfast

Biddulph

Blyth

Cambridge

Cambridge Furniture & Electrical

Canterbury

Cheltenham Clothing

Chepstow

Chichester

Crickhowell

Deal

Glasgow

Glasgow, Byres Road

Greenwich

Guernsey

Hammersmith

Hay On Wye

Hull

Jersey

Kensington & Chelsea

Knutsford

Leamington Spa

Leith Walk, Edinburgh

Lewes

Matlock

Monmouth

Morningside, Edinburgh

Newcastle

Newport, Isle of Wight

Norwich

Oswestry

Penarth

Petersfield

Plympton Bookshop

Portobello Road

Poulton

Ripley

Sherborne

Shoreham by Sea

Sidcup

Stockbridge, Edinburgh

Tenterden

Torrington

Weymouth

Whitley Bay

Whitstable

Wimbledon

Woodstock

Yeovil

York