Complaints, comments, compliments

Send us your feedback

If you have a complaint, compliment or comment about the British Red Cross then we'd like to hear from you.

We value feedback from our supporters and people we help.

You can also find out about fundraising complaints or concerns on our fundraising pages.

 We are registered with the Fundraising Regulator.

What happens with my feedback?

Your feedback will be logged and passed to the relevant department.

Complaints will be passed to an appropriate member of staff, usually a manager. We aim to resolve complaints as quickly as possible, usually within 10 working days.

We use all feedback anonymously to help us learn and improve our services. We will not use your information for any other purposes and you will not be added to any mailing lists.

We will keep a record of all feedback in line with our data protection policy. We will only share your information with the people concerned.

Sometimes, we may need to investigate the circumstances surrounding your complaint to ensure we take appropriate action. We will contact you to explain this. When the investigation is complete we will contact you.