Welcome to your prepaid cash card
The British Red Cross and our partner Bankable have provided this prepaid card to help you buy what you need after an emergency.
If you received your card in person from our team, it has been activated and loaded with the agreed amount shown on your key facts document. Your card will be valid for 28 days.
The amount of money loaded on the card is a one-off payment. The Red Cross will have spoken with you about any ongoing support you might need before giving you the card.
If you received your card in the post please follow the instructions that came with your card to activate it, Shortly after the card is activated, the agreed cash amount will be loaded onto it. You will then receive a text to tell you that the card is ready to use.
To find out how long it will be valid, check the key facts document you received with your card. This may be for up to 14 weeks and we will have told you about the level of support you will receive,
To get help with your card, log into Bankable or contact Red Cross cardholder services at 0300 332 1425 from Monday to Friday, 9am to 5pm.
You can download a full user guide as well as terms and conditions. By using this card you accept these terms and conditions.
After the card expires, you will no longer have access to any funds left on it. Anything you don’t spend will be returned to the British Red Cross, to use to help others in need.
Lost or stolen cards
If your card is lost or stolen, you must contact British Red Cross card services immediately on 0300 332 1425. This service is available at all times, and we will cancel the card and prevent further use.
You can also report your card lost or stolen at any time through Bankable.