Get help during the coronavirus (COVID-19) pandemic

If you need practical or emotional advice, the latest coronavirus information or just to hear a friendly voice, the British Red Cross can help you find the support you are looking for.

Living through the coronavirus pandemic can be confusing at times, but we are here to support you. 

On this page you can get help with essentials like food and medicine, accessing a  wheelchair or finding missing family. You can also find guidance on mental health and wellbeing. 

If you can’t find what you're looking for, we will do all we can to help you find the people who can help.

Get help if you are feeling lonely and want to speak to someone.

Call our coronavirus support line 
to speak to our lovely volunteers between 10am and 6pm every day. 

You can get help with mental health issues such as coping with self-isolation, loneliness or depression. You can find help accessing essentials like prescriptions and food. We can offer advice about where to turn for financial help with money, rent and bills. And we are always here to listen if you just want to talk.

Call now

Get support to live independently at home or when you return after a stay in hospital.

If you or someone you care for needs help with transport or everyday tasks like shopping and collecting prescriptions, we may be able to help.

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If you have been separated from your loved ones, we may be able to get you and your family back in touch

We are here to help you if you have had a sudden break in contact with a loved one in the UK during the coronavirus pandemic. If you are gravely concerned about their wellbeing, please contact their neighbour if you know them and/ or call the emergency services.

For all other enquiries concerning a loss of contact with a relative, whether in the UK or overseas, we may be able to help you, too.

Arrow icon Get help to find missing family 


If you’ve just been discharged from hospital and need help getting around, we can help you get a wheelchair.

To make sure hospitals aren’t overwhelmed, we are supporting our incredible NHS to get people out of hospital quickly. If you’ve recently been discharged, we can help arrange home wheelchair delivery to help keep you moving.

You can call 0300 456 1914 to speak to someone directly about how we can help, or you can hire a wheelchair online.

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