0808 196 3651: Call the British red cross support line
British Red Cross support line
If you feel lonely, worried or need access to food and medication, we can help.
Call free and confidentially, 10am to 6pm daily
The British Red Cross support line provides support in more than 200 languages, supporting people who are lonely, worried, and finding it difficult to access food or medication in the UK.
The safety and security of our people and those who we support is fundamental to our work at the British Red Cross. Our client/user charter and policies protect all our service users, staff and volunteers.
If you need help, our support line volunteers can provide (where possible):
You can also find financial support and further guidance on this page.
The Red Cross helpline is available 10am-6pm daily. For support outside of these hours 24-hour emergency help is also available.
For support outside of the UK, contact your nearest National Red Cross and Red Crescent Society.
Ukraine: support and information
Looking for family in Afghanistan?
If you need a support line translator, call and say 'can I speak to a translator?'.
With the help of our volunteers, we now provide support in Farsi, Arabic, Persian, Kurdish Dari, Punjabi, Russian, Italian, Somali and more.
If you're experiencing loneliness, anxiety or are struggling with mental health, please know that you're not alone.
Since the Coronavirus pandemic, feelings of loneliness have only gotten worse, and people who were already living in isolation have become more vulnerable than ever.
At the Red Cross, we're committed to ensuring that everyone in need has somewhere to turn to. Learn more about how we're tackling loneliness.
Use these tips and tools to help support yourself and others:
- Understanding loneliness and its causes
- How to cope with anxiety
- How to cope with stress
- Managing your worries
- Build confidence, coping skills and connect with others
For mental health and wellbeing tips and advice in 27 languages see six ways to improve your wellbeing.
Red Cross support services
Other support services
Red Cross support line volunteers are always here to help, but if you can’t find what you're looking for they will do everything to help you find the people who can. Other organisations that may be able to help include:
- The Trussell Trust for help with food and essentials.
- Migrant Help for independent guidance and advice for asylum seekers in the UK.
- The Silverline for free confidential, emotional support for people over 50.
- NHS Volunteer Responders for help with food shopping, transportation and other essentials.
- Cruse for bereavement counselling, and support after losing a loved one.