Support during a storm

Get useful information and emotional support if you are affected by a storm, and find out what to do in a power or gas outage.

Storms can wreak havoc, causing power outages and damaging property. They can also be frightening experiences.

Over the last few days, our teams have been responding to Storm Eunice. Now, Storm Franklin has hit, heaping flash floods, severe gales and widespread damage on battered communities. Our volunteers are on the ground, supporting those affected.


British Red Cross support line

If you've been affected by a storm, call our free Support line on 0808 196 3651 between 10am and 6pm daily for emotional support. 

Preparing for a storm

  • Check online for weather warnings and updates
  • Find out who your electricity or gas suppliers are
  • Un-plug non essential electrical appliances
  • Close and secure doors and windows
  • Secure loose objects that could be blown away and cause damage
  • Prepare an emergency kit. Include a torch, radio, matches, and a list of emergency contact numbers.
  • Park vehicles in a garage, or clear from buildings, trees, walls and fences.

Keeping safe during a storm

  • Shut all windows, close doors and keep away from windows
  • Stay inside until the storm has passed
  • Avoid using the phone, and even taps and sinks
  • If you're out, seek shelter in a substantial building or vehicle. Don't stand under trees.
  • Don't drive unless your journey is really necessary. If you are driving, slow down and park somewhere away from trees and overhead power lines.

What to do after a storm

  • Once a thunderstorm has passed, take care not to touch any electrical or telephone cables that have been blown down.
  • Don't walk too close to walls, buildings and trees as they could have been weakened.
  • Check in on any vulnerable neighbours or relatives.
  • If a fallen tree or hazard is an immediate danger to life, please call 999
  • If you want to report a fallen tree, contact your local council

Power cuts

Call your local power network if you have a power cut. You can also call them about damaged power lines or electricity lines that are down. If you think there is a significant risk to the public, please call 999.


What to do in a power cut

  • Switch off all appliances that shouldn’t be left unattended, ready for when power is restored. You can leave a light on so you know once power is restored.
  • Wrap up warm and close any windows or external doors. 
  • Check to see if your neighbours are okay. 
  • If you are on the Priority Services Register call the number you have been given.
  • Call 105 for more advice

Power outage tracking sites

Find out who your supplier is


Gas emergencies or outages

If your gas supply is low or you can smell gas, take the following steps and call your gas supplier immediately.


What to do if you smell gas

  • Open windows and doors
  • Turn off your gas supply at the meter
  • Turn off all gas appliances
  • Don’t use any electrical switches, sparks may cause a fire
  • Put out any naked flames and don’t smoke or light matches
  • Call 0800 111 999 for more advice

Gas outage tracking sites

Find out who your supplier is


Find more information and support before, during and after a storm.

We also have five tips to help prepare and cope in an emergency.


Weather and flood alerts 

 Met Office


Flood alerts