Our Give and Gain loyalty scheme has now closed.

Our Give and Gain loyalty scheme has now closed.

The scheme was terminated effective 31 December 2024 in accordance with our terms and conditions.

We launched the Give and Gain loyalty scheme twelve years ago, and we sincerely appreciate everyone who has participated over the years. Your continued dedication to supporting the British Red Cross is truly felt and valued. 

Please rest assured that our Gift Aid scheme remains unaffected by the closure of the loyalty scheme. Gift Aid remains a vital focus for us. If you currently Gift Aid with us, or plan to do so in the future, you can continue to use your Give and Gain card to help our shop teams locate your Gift Aid account more easily. We now offer a new Gift Aid card as a replacement for the old Give and Gain card. While not essential, we encourage you to inquire in-store to update your account to the new Gift Aid card.

What should I do with my old card?

If you are also using our Gift Aid scheme for donated goods, please retain your card. We encourage you to switch to our new Gift Aid card when you next visit our shops, please ask in store for more details. If you do not Gift Aid with us, please dispose of your Give and Gain card in a responsible manner.

Will there be another loyalty scheme in the future?

We are not actively working on a new loyalty scheme right now, however future loyalty schemes will not be ruled out.

What happens to any Gift Aided goods I’ve donated?

Gift Aid and any Gift Aided donations are not affected by the closure of the Give and Gain loyalty scheme, and we will continue to claim Gift Aid on sold items. You may wish to switch to our new Gift Aid card which allows our teams to locate your account more easily. Please ask a member of our team for more information when you next visit our shops. 

Contact

If you have a question about the closure of our Give and Gain scheme, please email retailcomplaintsqueries@redcross.org.uk.