Feedback about our health and social care services

Our latest results

Couple having a coffee together after receiving a wheelchair loan from the British Red Cross

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.

The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of our services, regardless of NHS funding into that service.

The feedback forms for our support at home services include the FFT questions. This gives all the people we help the option to provide feedback anonymously.

The latest results

Support at home

In January 2018, 100 people using our support at home services gave us feedback. They answered the following question:

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?

Responses:

  • Extremely likely - 75
  • Likely - 17
  • Neither likely nor unlikely - 1
  • Unlikely - 0
  • Extremely unlikely - 1
  • Don't know - 1
  • No response - 5

Mobility aids 

In January 2018, 146 people using our mobility aids services gave feedback to us. They answered the following question:

We would like you to think about your recent experiences of our service: how likely are you to recommend our service to friends and family if they needed similar care or support?

Responses:

  • Extremely likely - 138
  • Likely - 5
  • Neither likely nor unlikely - 0
  • Unlikely - 0
  • Extremely unlikely - 0
  • Don't know - 0
  • No response - 3