Feedback about our health and social care services
Our latest results
Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.
The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of our services, regardless of NHS funding into that service.
The feedback forms for our support at home and mobility aids services include the FFT questions. This gives all the people we help the option to provide feedback anonymously.
The latest results
Support at home
In 2022, 887 people using our NHS-funded support at home services gave us feedback. They answered the following question:
Overall, how was your experience of our service?
Responses:
- Very good - 731 (82.4%)
- Good - 61 (6.9%)
- Neither good nor poor - 1 (0.1%)
- Poor - 0 (0%)
- Very poor - 0 (0%)
- Don't know - 4 (0.4%)
- No response - 90 (10.2%)
Mobility aids
In 2022, 9,593 people using our mobility aids services gave us feedback. They answered the following question:
Overall, how was your experience of our service?
Responses:
- Very good - 8,793 (91.66%)
- good - 567 (5.91%)
- Neither good nor poor - 113 (1.18%)
- Poor - 38 (0.40%)
- Very poor - 72 (0.75%)
- Don't know - 10 (0.10%)
- No response - 34 (0.39%)
