Feedback about our health and social care services

Our latest results

Anyone who uses our services is given the opportunity to give anonymous feedback on their experience.

The British Red Cross is committed to asking the NHS friends and family test (FFT) of all of our services, regardless of NHS funding into that service.

The feedback forms for our support at home and mobility aids services include the FFT questions. This gives all the people we help the option to provide feedback anonymously.

British Red Cross volunteers adjust the size of a wheelchair for a man with a broken leg.

The latest results

Support at home

From January to October 2021, 439 people using our NHS-funded support at home services gave us feedback. They answered the following question:

Overall, how was your experience of our service?

Responses:

  • Very good - 406 (92.5%)
  • Good - 23 (5.6%)
  • Neither good nor poor - 0 (0%)
  • Poor - 3 (1%)
  • Very poor - 3 (1%)
  • Don't know - 2 (0.5%)
  • No response - 2 (0.5%)

Mobility aids

From January to October 2021, 126 people using our NHS-funded mobility aids services gave us feedback. They answered the following question:

Overall, how was your experience of our service?

Responses:

  • Very good - 110 (88%)
  • good - 9 (7.2%)
  • Neither good nor poor - (0%)
  • Poor - 0 (0%)
  • Very poor - 5 (4%)
  • Don't know - 1 (0.8%)
  • No response - 1 (0.8%)