Your questions about our face-to-face and telephone fundraisers
Why do you use face-to-face fundraisers to raise funds for the British Red Cross?
As a charity, the British Red Cross has a responsibility to cost effectively raise as much money as we can to fund our vital work in the UK and overseas.
Given the increased need for our services due to the many crises we’re seeing across the world, it is critical that we have as many different routes as possible for people to support.
Face-to-face fundraising is a vital income stream for the organisation and it’s a cost-effective way to bring new supporters on board.
Hundreds of thousands of people have chosen to support us in this way and, each month, their gifts provide an invaluable lifeline to people facing a crisis.
In addition to the much-needed funding this method provides, it is also a great opportunity to engage on a personal level with people from a diverse range of communities across the UK.
We are able to update people on our work, let them know how they can help people in crises but also, where appropriate, how they can benefit from our services across the UK.
Do you have a comment about one of our fundraisers? Contact us on 0300 456 1155.
How do you keep the public and your fundraisers safe?
We expect the highest standards from our fundraisers and provide them with bespoke training to ensure they are interacting with the public in the best way.
We monitor our fundraising campaigns closely to ensure that our fundraisers adhere to the Code of Fundraising practice as set out by the Fundraising Regulator, the door-to-door fundraising rulebook as set out by the Chartered Institute of Fundraising, and all relevant legislation.
Since the height of the Covid-19 pandemic, we have continuously monitored the situation, working closely with our fundraising partners to ensure both fundraisers and the public are kept as safe as possible. We continue to follow Government and industry guidelines and will make necessary adjustments if required.
How do you make sure your fundraising is ethical and doesn’t target those in vulnerable circumstances?
The British Red Cross is committed to treating those who are in vulnerable circumstances fairly and respectfully.
We have robust training, policies and procedures in place to protect anyone in potentially vulnerable circumstances from inappropriate requests for donations, and to ensure supporters and members of the public are treated with empathy and respect throughout our face-to-face fundraising activities.
Our agency partners are contractually obliged to adhere to these standards and procedures, and we work together to ensure the measures are adhered to through extensive quality monitoring and regular training.
How do I know if a British Red Cross face-to-face fundraiser is genuine?
All fundraisers carry our most up-to-date information packs. They’re also easy to recognise:
- carry a British Red Cross or agency ID card with their name, photo, ID number and details of the agency they work for.
- wear a tabard, t-shirt, jacket or gilet with a British Red Cross logo, and carry a letter of authority from the British Red Cross.sh. Red Cross.
Private site fundraisers (includes shopping centres, events, retail stores)
- display a British Red Cross or agency identification badge with their name, photo, ID number and details of the agency they work for.
- fundraise near a British Red Cross-branded stand.
Where can I find details on where your fundraisers are working?
From 30 October 2023 to 03 December 2023 we will be fundraising in:
- Yorkshire: Barrow-in-Furness Borough Council, Barnsley Metropolitan Borough Council, Rydale District Council, South Lakeland District Council, Harrogate Borough Council, Kirklees Metropolitan Council, Leeds City Council.
- North West: Chester City Council, Halton Borough Council, St Helens Metropolitan Borough Council, West Lancashire District Council, Wirral Metropolitan Borough Council, Burnley Borough Council, Bury Metropolitan Borough Council, High Peak Council, Lancaster City Council, Macclesfield Borough Council, Pendle Council, South Ribble Borough Council, Stockport Metropolitan Borough Council, Vale Royal Borough Council.
- West Midlands: Birmingham City Council, Dudley Metropolitan Borough Council, Lichfield, Shrewsbury & Atcham Borough Council, Solihull Metropolitan Borough Council, Coventry City Council, Kettering Borough Council, North Shropshire Council.
- East Midlands: Blaby District Council, Harborough District Council, Leicester City Council, Rutland County Council.
- West: No fundraising locations for this period.
- East: Maldon District Council, Rochford Council, Southend Borough Council.
- South: Oxford City Council, Sutton.
- South West: Bristol City Council, Cotswold Council, South Gloucestershire District Council, Taunton Deane Borough Council, East Devon District Council, Cornwall County Council, Torridge District Council, Woking Borough Council, Eastleigh Borough Council, Winchester City Council and South Somerset District Council.
- South East: Royal Borough of Windsor and Maidenhead, Vale of White Horse District Council, Medway Council, Tonbridge and Malling Council.
- London: Croydon, London Borough of Bromley, Waltham Forest, Islington, London Borough of Barnet, London Borough of Enfield, Greenwich Council, Greenwich Council, Richmond Upon Thames, Bexley, Lewisham and Merton.
- Scotland: Aberdeen City Council, Aberdeenshire Council, Angus Council, Edinburgh City Council, Fife Council, Highland Council, Moray Council.
- Wales: Flintshire County Council, Anglesay Council, Wrexham Borough Council.
- Northern Ireland: No fundraising locations for this period.
Our fundraisers work all over the UK. If you need reassurance that a fundraiser is legitimate, please contact our supporter care team on 0300 456 1155 or email email@example.com. If you're calling out of hours, you can reach us at 0800 0319811 until 9.00 pm.
Why does the British Red Cross use telephone fundraisers?
We do this to welcome and thank our supporters, as well as to keep them updated about our work and the ways they can help further.
These calls are carried out either by members of British Red Cross staff or by agencies employed to work on our behalf.
We expect the highest standards from our fundraisers and provide them with bespoke training. We also monitor our fundraising campaigns closely to ensure that our representatives adhere to the Code of Fundraising practice as set out by the Fundraising Regulator and all relevant legislation.
How do I know if it’s a British Red Cross telephone fundraiser?
It’s easy to know if you’re speaking to a genuine telephone fundraiser:
- They’ll only call if you’ve given permission to be contacted this way.
- At the start of the conversation, they’ll say their name. They’ll also tell you they’re calling on behalf of the British Red Cross and if they work for an agency.
- They will be calling to talk to you about a recent gift you have made or about an ongoing regular gift that you have.
- They will be able to tell you some details about yourself that they would not know if they were not working for us.
If you have any concerns and want to check the legitimacy of the caller, please call our Supporter Care team on 0300 456 1155 or email firstname.lastname@example.org. They’ll be happy to check whether you were called by someone working on our behalf.