Your questions about our street, telephone and door-to-door fundraisers
Why do you use people on the street or knocking on doors to raise funds for the British Red Cross?
It’s one of the most cost-effective ways to bring new supporters on board.
It gives people the chance to gain a real understanding of the British Red Cross through asking questions about our work.
Hundreds of thousands of people choose to support us in this way.
We expect the highest standards from our fundraisers and provide them with bespoke training. We also monitor our fundraising campaigns closely to ensure that our representatives adhere to the Code of Fundraising practice and associated rulebook for street and door-to-door fundraising set out by the Fundraising Regulator and the Institute of Fundraising.
Do you have a comment about one of our fundraisers? Contact us on 0300 456 1155.
Why does the British Red Cross use telephone fundraisers?
We do this to welcome and thank our supporters, as well as to keep them updated about our work and the ways they can help further.
These calls are carried out either by members of British Red Cross staff or by agencies employed to work on our behalf.
We expect the highest standards from our fundraisers and provide them with bespoke training. We also monitor our fundraising campaigns closely to ensure that our representatives adhere to the Code of Fundraising practice.
How do I know if a British Red Cross fundraiser is genuine?
All fundraisers carry our most up-to-date information packs. They’re also easy to recognise:
- wear a red jacket, hooded jumper or T-shirt with British Red Cross branding
- display a British Red Cross identification badge with their name and photo.
- carry a British Red Cross or agency ID card with their name, photo, ID number and details of the agency they work for
- wear a tabard, shirt, jacket or gilet with a British Red Cross logo, and carry a letter of authority from the British. Red Cross.
Private site fundraisers (includes shopping centres, events, retail stores)
- display a British Red Cross or agency identification badge with their name, photo, ID number and details of the agency they work for
- do their fundraising near a British Red Cross stand.
It’s also easy to know if you’re speaking to a genuine telephone fundraiser:
- they’ll only call if you’ve given permission to be contacted this way
- at the start of the conversation, they’ll say their name. They’ll also tell you they’re calling on behalf of the British Red Cross and if they work for an agency
- they will be calling to talk to you about a recent gift you have made or about an ongoing regular gift that you have
- they will be able to tell you some details about yourself that they would not know if they were not working for us.
If you have any concerns and want to check the legitimacy of the caller, please call our Supporter Care team on 0300 456 1155 or email firstname.lastname@example.org. They’ll be happy to check whether you were called by someone working on our behalf.
Where can I find details on where your fundraisers are working?
Our fundraisers operate all over the UK. They work all year round. To find out where they’re working this week, please see the lists below.
If you come across a fundraiser in an area that isn’t listed, don’t worry. Sometimes our fundraisers cross over into a different area by mistake.
If you need reassurance that a fundraiser is legitimate, please contact our supporter care team on 0300 456 1155 or email email@example.com.
We currently do not have any Door-to-door fundraising activity