Wheelchair delivery

We can usually deliver your wheelchair on the next weekday if you order before midday We can’t guarantee next weekday delivery and deliveries can be different in certain regions – see below for more information.

What to expect from your wheelchair delivery

• You will get an email or text on the morning of your delivery with an estimated arrival time.
• The courier will deliver it to your door or a safe place if selected. The courier will not be able to come into your home.
• Check the wheelchair when you get it and let us know if you see anything wrong with it.
• Your wheelchair will come in a box sized 85 x 60 x 70 cm (about the size of a washing machine). This box can be collapsed or flat-packed, as shown in the video below.
• Keep this box because you will need it to return your wheelchair. We may need to charge you if you don’t return it in the box.

Wheelchair delivery by region

Hampshire, Northern Ireland, Norfolk and Waveney

Delivery times are subject to availability. We work with the NHS to provide wheelchairs in these areas. This means that they are free of hire charges, though there is a £25 delivery charge.

If you live in one of these areas, you can book as normal. You will get a confirmation email then you have a choice to collect your wheelchair locally or get it delivered on another date.

A range of other equipment may also be available in your location. Please contact your local office to find out more. 

Scottish Islands and Highlands, Isles of Scilly

Deliveries to Scottish Islands and Highlands, and Isles of Scilly may have a different price. The delivery period is two days rather than one. If you live in these areas, book over the phone not online.

Wales

We work in partnership with the Welsh government and the NHS to provide wheelchairs for hire in Wales. This means that they are free of charge. We also delivery and collect the wheelchairs directly to your door is also free of charge. You can use the wheelchair for up to 12 weeks.

Unboxing your wheelchair

This video shows you how to take your wheelchair out of the packaging and get it ready to use. Learn how to adjust the wheelchair and attach accessories. It also shows you how to flat-pack the box for storage.