Returning your British Red Cross wheelchair
It’s easy to return your wheelchair. Just follow the advice on this page to organise the return and pickup, and get your wheelchair ready to be returned.
How to return your wheelchair
When you’re ready to send your wheelchair back, email us
at wheelchaircollections@redcross.org.uk.
You’ll need to tell us your:
- booking reference
- the day you want it collected (Monday to Friday)
- address we should collect it from
Please make sure that you return everything originally sent to you including:
- the box and protective packaging
- cushions
- leg elevators and footplates
We may have to charge you for any missing parts or accessories.
Get ready for the wheelchair to be collected
Your wheelchair collection should be easy and hassle free. Before your collection, there are just a few steps to take:
- Take off the delivery label.
- Fold the wheelchair.
- Pack it in the box it came in.
- Add any other equipment (footplates, leg elevators, etc.) to the original box.
Collection day
On the day we are due to collect your wheelchair follow these easy steps:
- Look out for a text message on the morning of your collection day – it will tell you what time the courier will arrive.
- Be ready for pick up at the time given.
- No need to print anything out – the courier will have a return label ready
- Hand over the wheelchair to the courier when they get there.
Returning your wheelchair
This video shows you how to rebuild your flat-packed box and securely package each type of wheelchair. It also gives contact details to arrange for your wheelchair to be collected.
Returning your wheelchair video transcript
How to keep your wheelchair for more time
If you’d like to keep the wheelchair for longer, please call us
on 0300 456 1914.
You can extend your wheelchair hire for up to 20 weeks.
Other useful pages
Hire a wheelchair near you
Find out about the booking process and the types of wheelchairs we have available.
Wheelchair delivery
Find out about wheelchair delivery, how it works and what to expect.
Frequently asked questions
Do I need to clean the wheelchair before returning it?
It’s normal for the wheelchair to pick up some dirt during your hire, especially if used outdoors. Every wheelchair is thoroughly cleaned and serviced when it comes back to us, ready for the next user. If the wheelchair is returned in an excessively dirty or damaged state, additional cleaning fees may apply.