Psychosocial support

Find out what our psychosocial and mental health team does, plus how you can get and give support for psychological and emotional issues.

What is psychosocial support?

The British Red Cross responds to hundreds of UK emergencies every year – from major floods to house fires and transport accidents. Any crisis can affect people’s own sense of wellbeing as well as their connections with family, friends, colleagues and their community.

Psychosocial support helps support people to care for themselves and for their relationships with others. This helps people feel safe and better able to deal with a crisis.



How the psychosocial team works

The British Red Cross psychosocial and mental health team helps both the people affected by crises, and the Red Cross staff and volunteers who support them. Working through a team of trained psychosocial staff and volunteers provides a range of services including one-to-one support, resources, education and referrals to other services. 

We can support anyone giving or receiving a service within the Red Cross, from emergency response to refugee casework. Our support helps people deal with and recover from difficult experiences.

Learn more about how we can support you and the people around you through our videos and online resources.

Our videos offer helpful tools and definitions to use when you give psychological and emotional support to others.

Resources for everyone

Our videos will help you find support to deal with everyday and major emergencies.


Safe conversations around suicide

It can be distressing when you have concerns about someone who is considering taking their own life.

Discussing your concerns may feel unsettling, although being open and honest is often the first step in supporting someone at risk. 

Watch our video to find out how to have this conversation in a safe way.

Resources for practitioners

Use our resources to build your skills to better support those you work with as practitioners.

How you can help people in crisis

Our online resources can help you help others. When someone is going through a crisis, listening with kindness is a good place to start. You can also take the C.A.L.M.E.R. approach – this easy acronym will help you remember some simple steps to take when you or someone you know feels anxious or stressed.

And if you are feeling lonely, the Red Cross has services and online support that can help. Either way, it’s important to remember that you are not alone, and that there are others in your life – both personal and professional – to support you.


More information

Emotional and psychological support.

Get advice  on caring for your mental health.

Get help coping with loneliness and building confidence.