How it works

You can find your local service and contact them directly.

You can then:

• visit your local service to collect your commode or toilet aids
• arrange home delivery (for an extra fee).

Bring some photo identification (for example, passport or driving licence) and proof of your address (for example, a utility bill or bank statement).

You can keep your commode, toilet seat or toilet frame for up to six weeks (with a possible extension to 12 weeks).

Our video guides and instruction leaflets explain how to use your toilet aids safely.

How much it costs

We charge a small amount for the commode pot, which cannot be reused.

For the other equipment, we charge for this in some locations. In other places, we ask for a donation.

Search for your local location to see whether it will charge. 

You can view a list of our charges. This fee helps us to cover the cost of the service.

If you cannot afford the charge, please contact your local service to discuss this as we may be able to help.

Returning your commode, seat or frame

It’s important to return your commode, seat or frame on the date agreed. You do not need to return the commode pot.

Contact your local service to arrange to return your commode or toilet aids.