Support when your family or friends are caught up in a crisis overseas

Use our online resources or call our support line to help you cope.

How we can help

When family and friends are affected by an emergency overseas, you may feel a wide range of emotions.

Fear, worry, anger and anxiety, and many other feelings, are natural at such times.

If your family members are missing, our family tracing service may be able to help.

We also offer wellbeing suggestions for people who have come to the UK because of a crisis in another country.

If you are an asylum seeker or refugee who needs help, you can find out more about our refugee services.

In addition, we have advice for people whose loved ones have been affected by recent emergencies including:

On this page, you’ll find help to:

Arrow icon Manage anxiety, worry and stress

Arrow icon Improve your wellbeing

Arrow icon Help your family and children

Arrow icon Learn from other people’s stories

A British Red Cross volunteer takes notes while speaking to a woman who arrived in the UK from Afghanistan.

If you would like to talk to someone about your feelings, call our national support line on 0808 196 3651. It’s open from 10am to 5pm Monday to Friday, and 10am to 8pm on Wednesday.

If you need a translator, call and ask: 'can I speak to a translator?'. We have translators available in over 200 languages.

Manage anxiety, worry and stress

When people feel anxious, including about people affected by a crisis abroad, they often feel uneasy, worried or afraid. The British Red Cross offers support for people going through a hard time. This is called psychosocial support and can help in many different situations.

  • We developed the C.A.L.M.E.R approach to give you a few easy steps to take when you feel anxious or hopeless.
  • Our range of resources can help you manage anxiety including how to make a self-care plan, help to connect with others and a wellbeing pack to download.
  • It’s normal to feel worried in challenging situations. Our activities can help you keep your worries from getting out of control.
  • Stress is a normal reaction to hardship, but it can have a negative effect on our bodies and wellbeing. Our advice and activities on stress can help you keep it under control.

Improve your wellbeing

Help your family and children to cope

Learn from other people’s stories

When you feel worried, lonely or concerned, it can help to know that you are not alone.