Volunteer in our charity shops

What our charity shop volunteers do

Typical volunteering tasks in our charity shops include:

  • serving customers
  • sorting donated items
  • creating eye-catching displays.

You could get involved in local charity events, including fashion shows and promotions.

You can volunteer in one of around 340 shops across the country, at our warehouse or in our eBay team (Winsford only).

Whatever your skills, whatever your passion, we have a role to suit you.

Search for a role today

Working from home I felt lonely and craved other human interaction.  I started to volunteer at my local shop. I loved the fashion side of things - recognising good brands, sorting and pricing items.  These shops are such an important part of the community.
Deborah, shop manager and former volunteer, Shoreham

Young volunteers (aged 15 - 25) can also complete our young volunteer development pathway, SWAP. This pathway takes volunteers on a self-guided journey to achieve not only retail skills, but also life skills, confidence and basic employability skills. Please speak to your local shop team to find out more.

What we can offer you

Volunteering in one of our shops will give you the chance to:

  • meet new people 
  • learn new skills
  • do your bit for your local community.


I enjoy my volunteer work at British Red Cross. Working with the staff and meeting new people has really boosted my confidence and I feel I can now look for work.
Lorraine, volunteer, Berwick-Upon-Tweed


There are lots of ways you can help and you can make the role your own. We’ll give you the training and support you need to flourish in your role. You could study for an NVQ or advance your skills with our volunteer development programme.


I’ve only been volunteering at the Red Cross for the past couple of months but I’m really enjoying exploring retail and I’m taking my NVQ. The staff and volunteers are all fun and caring. I am a caring person myself and feel humbled to help others in crisis.
Jade, volunteer 


Whether you want to help out behind the scenes or are interested in a role supervising others, there’s a place for you in our team. 

What you can expect

You don’t need any experience and there’s no minimum commitment. Many volunteers spend a few hours a week helping out.

If you take part in our advanced volunteering programme you’ll be assigned a buddy or mentor. You will have the opportunity to track your progress as you learn new skills and increase your responsibilities.

You could specialise in communications, stock control or running a shop. Whether you are interested in a retail career or are looking to get more involved in your community, volunteer in one of our shops.


I recently completed the Advanced volunteer development scheme and have since been promoted to become an advanced volunteer.  I love playing a bigger role, and it gave me insight about how the shop is run.
Val, volunteer, Blythe


How to get involved

Search our volunteer site to find and apply for roles within your area.