Help us by sharing your experience of leaving hospital during the coronavirus pandemic

Director of policy and advocacy Naomi Phillips explains why the British Red Cross and Healthwatch England are asking patients to share their experiences

The coronavirus pandemic has put the spotlight on our health and social care system. We’ve seen the virus expose health inequalities, disrupt services and put huge pressure on hardworking clinical staff for months now.
 
Many thousands of people have been in and out of hospital during this time and the British Red Cross would like to know more about their experiences. We’re also keen to explore why people went into hospital in the first place.

We’ve teamed up with Healthwatch England because we want to know how changes and new guidelines on the way people are discharged from hospital have helped their recovery or impacted on people’s health and wellbeing.
 
Help us do that by filling in this short and confidential survey if you or a loved one has recently left hospital – or by sharing it with others on social media using #BecauseWeAllCare. 
 
If you want to find out more about the hospital discharge guidance and research, follow this link.

How this research will help

We’ve long had an interest in how people recover when they leave hospital, how they reconnect with others when they do, and the types of support they need in the short and medium term.
 
The British Red Cross has been at the forefront of the coronavirus response in hospitals around the UK.
 
We’ve helped more than 17,000 people leave hospital since the start of March and we were already working in more than 20 hospitals around the UK before the coronavirus crisis.

We’ve published reports such as Home to the unknown and In and out of hospital that explore what people need if they are to have the best chances of a good recovery following a period of illness or injury, and we’ve made recommendations we feel could improve outcomes for patients.

As the NHS now seeks to resume services which had been paused or reduced during the coronavirus response, including restarting elective surgery and managing increasing numbers of emergency admissions, getting people out of hospital will, arguably, be even more important in improving patient flow and people’s experiences.
 
These are welcome improvements as our research has found that, while people appreciate the fantastic care and commitment of healthcare professionals, they can feel unsupported when they leave hospital.
 
They can struggle to navigate a new health condition, with complicated medical instructions from their doctors, and lacking the home adaptations and support they need to rebuild their confidence and stay healthy.
 
This is why the British Red Cross has been calling for simple, practical changes to support people’s recovery after discharge.

Looking ahead to the future

We need more investment in non-clinical support, supported by a five-part independence check to be completed as part of an improved approach to patient discharge.
 
This would include assessing people’s financial, physical, emotional, social and practical independence prior to discharge or within 72 hours of returning home. 
 
Some of the changes brought in because of coronavirus will no doubt have been positive. Others may not.

It's important that any lessons are learnt so that, when it comes to hospital discharge, the health and social care system is as prepared as it can be for whatever challenges come next, whether that be a second peak, the usual winter pressures, or business as usual.