Donation FAQs: Help with making or managing your donation

To make a donation, visit our donate page. From there, you’ll be able to give a one‑off gift or set up a monthly donation.

You can choose a specific cause to support by browsing our current appeals.

Donate by phone or post
You'll find a downloadable postal form on specific appeal pages which you can access via the current appeals page.  

To make a donation by phone, call us on 0300 456 1155.  

You can donate using: 

• credit/debit card (one-off or monthly donations) 
• PayPal 
• Apple Pay 
• cryptocurrency (how to donate with cryptocurrency) 
• Direct Debit (monthly donations). 

Visit our monthly donation page where you can choose your donation amount and payment method. 

Yes, it’s safe to set up a donation online. You’ll be connected to a secure server and all your personal information will be encrypted. 

For information on how we store and use your personal data, visit our privacy page. 

Follow the instructions on our text donations page. 

Yes, however you can't pay online using a CAF card. To use a CAF card, please call our supporter care team on 0300 456 1155. Or you can send a CAF voucher through the post to: British Red Cross, 44 Moorfields, London, EC2Y 9AL.

Yes, we have several generous supporters who will double other people’s donations through match-funding campaigns. For example, this would make your gift of £50 worth £100. This could mean your donation supports twice as many people in crisis. 

Email our supporter care team. Include your name and both your old and new addresses.

Your details will be updated right away, but one or two letters may still arrive at your old address.

If you’d like to change your Direct Debit bank details for a regular gift, contact our supporter care team: 
 
Email: regulargivingsupport@redcross.org.uk 
Phone: 0300 456 1155 

• Send an email to our supporter care team. 
• Include your name, address and supporter reference number (if you have this). 
• Tell us the new amount and the date you’d like it to start. 
• We'll send you a confirmation of the change. 

Direct Debit:  
If you pay your donation by Direct Debit, contact your bank or building society to cancel. Please also notify us by email or call us on 0300 456 1155. 

Monthly card payment: 
If you pay with credit or debit card (recurring card payment), you can cancel via your donor portal or by contacting our supporter care team to cancel:  

Email: supportercare@redcross.org.uk  
Phone: 0300 456 1155  

Direct Debit:   
Payment will be taken each month on the date you specify when you sign up.   

Monthly card payment:   
We take your first donation right away. After that, your payments come out on the same date every month.  

If your payment date:  

• falls on a weekend or bank holiday, your payment will be taken the next working day  
• doesn’t exist in a specific month (e.g. the 31st), your payment will be taken on the last day of that month instead.  

Yes. Alongside regular monthly donations, we can also set up Direct Debit payments to be taken quarterly, half‑yearly or annually. To arrange this, please contact our supporter care team. 

Under charity law (The Charities Act 2011), charities are not permitted to refund donations, other than in specific circumstances. However, we realise that errors sometimes happen so please contact our supporter care team to find out how we can help. 

Complete our keeping in touch form. 
Or call our supporter care team on 0300 456 1155 and we'll talk you through your options. 

Yes, take a look at our current appeals. You’ll see the countries and projects we’re raising funds for and you can choose which one to donate to. 

If you’d prefer, you can support all of our work by donating to our support people in crisis appeal which helps people wherever the need is greatest in the UK or abroad.  

To learn more about emergency appeals and how you can best support people in emergency situations, take a look at our emergency appeal FAQs. 

Our aim is to help entire communities. We're unable to restrict donations to individuals or organisations.

Find out how we spend the money we receive from donations.  

We’re grateful for your preloved clothes, toys, books, furniture and other items – see what we can accept in our shops. 

Find a charity shop near you. 

Yes, you can get a free donation bag to send us your clothing, jewellery and accessories.  

Order your postage-paid donation bag. 

You can leave a gift in your will in these three ways:

1. Share of your estate.
2. Cash gift.
3. Specific item.

Find out more on how to leave a gift in your will.

Get your will written for free with help from a solicitor near you.

Sellers on eBay can donate some of their sales to the British Red Cross. You can also buy items from sellers who support our work.

Read eBay's advice on selling to benefit a charity.

Yes, you can recycle your inkjet printer cartridges. We get £1 for every cartridge you recycle. The cartridges we recycle are: HP, Dell, Lexmark, Canon, Samsung and Neopost.

Visit Recycle4Charity to request a freepost recycling bag.

If your office, school or university has over 50 inkjet cartridges to recycle, please request a collection box from Recycle4Charity.

You can make a one-off charity donation, organise a funeral collection or fundraise in someone's memory. Find out your options to donate in memory or call 0300 456 1005 to speak to our team. 

To arrange payment of a legacy gift kindly left to us in a will, explore our help for executors.

If your employer deducts Pay As You Earn (PAYE) tax, you can donate in your pay. Your employer may already support payroll giving, so speak to them about setting this up. 

Learn more about donating in your pay.

Use a Coinstar machine. These can be found in many supermarkets and shopping centres.

Yes, we work with Give as you Live and Easyfundraising. Sign up on their websites and make the British Red Cross your preferred charity. We'll receive a donation when you shop online.

You can set up a wedding celebration page using JustGiving. 

You can also set up fundraising pages for other life events, like birthdays and anniversaries.

If you'd like to discuss other options, please call us on 0300 456 1005 or send us an email.

Gift Aid is a government scheme that allows us to reclaim the basic rate tax you pay. For every £1 you donate we can claim 25p at no extra cost to you. All you need to do is make a Gift Aid declaration – you can just tick the checkbox when you donate online. 

Learn more about Gift Aid and how to make a declaration.