0808 196 3651: Call the British red cross support line

British Red Cross support line

If you feel lonely, worried or need access to food and medication, we can help.

Call free and confidentially, 10am to 6pm daily

 0808 196 3651


The British Red Cross support line provides support in more than 200 languages, supporting people who are lonely, worried, impacted by the Coronavirus (COVID-19) pandemic, and finding it difficult to access food or medication in the UK.

Meet Chris, one of our support line volunteers.

The safety and security of our people and those who we support is fundamental to our work at the British Red Cross. Our client/user charter and policies protect all our service users, staff and volunteers. 

If you need help during this difficult time, our support line volunteers can provide (where possible):


You can also find financial support and further guidance on this page.

The Red Cross helpline is available 10am-6pm daily. For support outside of these hours 24-hour emergency help is also available.

For support outside of the UK, contact your nearest National Red Cross and Red Crescent Society.


If you need a support line translator, call and say 'can I speak to a translator?'.

With the help of our volunteers, we now provide support in Farsi, Arabic, Persian, Kurdish Dari, Punjabi, Russian, Italian, Somali and more.

For information on Coronavirus (Covid-19) in 60 languages visit Doctors of The World.

Download information in:

Emotional support

If you're experiencing loneliness, anxiety or are struggling with mental health, please know that you're not alone.

Since the Coronavirus pandemic, feelings of loneliness have only gotten worse, and people who were already living in isolation have become more vulnerable than ever.

At the Red Cross, we're committed to ensuring that everyone in need has somewhere to turn to. Learn more about how we're tackling loneliness.

Red Cross support services

Other support services

Red Cross support line volunteers are always here to help, but if you can’t find what you're looking for they will do everything to help you find the people who can. Other organisations that may be able to help include: 

  • The Trussell Trust for help with food and essentials.  
  • Migrant Help for independent guidance and advice for asylum seekers in the UK. 
  • The Silverline for free confidential, emotional support for people over 50.
  • NHS Volunteer Responders for help with food shopping, transportation and other essentials.
  • Cruse for bereavement counselling, and support after losing a loved one. 

Emergency help

  • If you're feeling unwell or experiencing Covid-19 symptoms, call 111 or visit the online covid symptom checker
  • In the event of a life threatening or medical emergency call 999. This is when someone is seriously ill or injured and their life is at risk. 

Coronavirus information and practical advice

Look after yourself during lockdown

We have lots of information and advice to help you during this time:


Latest Government advice

Get the latest information on Covid travel restrictions, quarantine rules and learn what you need to travel to and from the UK. 

Find the latest information on furlough, return to work, working from home, and information on UK financial support schemes.

Read about the UK government plans for autumn and winter 2021/22.

For the latest information on Covid restrictions, lockdown and tiers, visit the gov.uk website.